Legal & Policies

Introduction

At axom, we value clarity, transparency, and responsibility. That includes how we build systems, run projects, and handle data entrusted to us.

Privacy Policy

Information We Collect

• Contact details you provide (name, email, company).
• Information related to inquiries, proposals, or project discussions.
• Technical data (cookies, device/browser data, usage analytics) to improve our website.

How We Use Your Information

• To respond to inquiries and provide requested services.
• To operate, maintain, and improve our website and client experience.
• To provide updates related to engagements, deliverables, or account activity.
• To comply with legal and regulatory requirements.

Data Storage & Retention

• Data is stored using reputable providers and secured with reasonable administrative, technical, and physical safeguards.
• We retain data only as long as necessary for the purposes described (or as required by law).

Sharing & Third Parties

• We do not sell your personal data.
• We may share data with trusted vendors (e.g., hosting, analytics, email/SMS delivery) strictly for operational purposes.
• Vendors are expected to protect data using industry-standard security practices.

Your Rights

• Request access, correction, or deletion of your personal data (subject to legal exceptions).
• Opt out of non-essential communications at any time.
• Request details on how your data is processed and shared.

Communications Policy

Legal Business Name: Axom LLC
Website: axomusa.com

This policy applies to SMS, MMS, email, and electronic communications sent by Axom LLC, including communications related to marketing, operations, proposals, and active client engagements.

Types of Messages You May Receive

Depending on your relationship with Axom LLC, you may receive communications including (but not limited to): onboarding messages, scheduling and meeting confirmations, project updates, deliverable notifications, billing notices, service announcements, and marketing communications.

Message Frequency

Message frequency varies based on your interaction with Axom LLC, project activity, and communication preferences. We aim to keep communication useful—not noisy.

SMS Opt-In Consent

You will only receive SMS/text messages from Axom LLC if you have provided affirmative consent (opt-in). Consent may be obtained through website forms, written agreements, digital platforms, or other clear opt-in mechanisms. Providing consent to receive text messages is not a condition of purchasing goods or services.

Opt-Out and Help Instructions (SMS)

You may opt out of receiving text messages from Axom LLC at any time:

• To opt out: Reply STOP to any message
• For help: Reply HELP or contact us through our website

After opting out, you will no longer receive SMS messages unless you re-subscribe.

Message and Data Rates (SMS)

Message and data rates may apply depending on your mobile carrier and plan. Axom LLC is not responsible for charges incurred from receiving or sending messages.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Email Communications (Operational)

If you contact us by email or become a client, we may email you about operational topics such as proposals, invoices, onboarding, project updates, deliverables, access credentials, and service announcements. These operational emails are considered necessary to perform or manage a service relationship.

• We may use third-party email providers to send and store email communications.
• Attachments and links may be used for deliverables, approvals, and documentation.
• If you need a different channel (or fewer pings), tell us—politely—and we’ll align.

Email Marketing (Newsletters & Promotions)

If you opt in (or otherwise provide consent where required), we may send marketing emails such as newsletters, product/service announcements, case studies, and educational content. Marketing emails may include standard measurement tools such as open tracking, link tracking, and campaign performance analytics.

• Consent: Marketing emails are sent based on opt-in or other lawful basis, depending on jurisdiction.
• Unsubscribe: You can unsubscribe from marketing emails at any time using the link in the email (when provided) or by contacting us.
• Segmentation: We may tailor marketing emails based on your interests, site interactions, or service history.
• No selling your data: We do not sell your email address.

Email Etiquette, Rapport, and Respect

We work with high standards, and we expect the same baseline professionalism in return. Axom is a remote-first team, which means our focus is deep work, clear writing, and predictable communication—not constant “urgent” Slack energy.

• Respectful conduct: Clients must treat all axom team members with professionalism and respect. Harassment, insults, intimidation, discriminatory language, or hostile conduct are not tolerated.
• Honor time & bandwidth: Avoid excessive after-hours messages, repeated pings for non-urgent items, or last-minute “everything is on fire” requests that result from delayed client approvals.
• Remote work preferences: We may decline unscheduled calls, drop-in meetings, or “quick 5-minute” requests that are actually 45 minutes wearing a trench coat.
• Clear communication: Provide consolidated feedback, timely approvals, and complete information so we can execute efficiently.
• Response windows: Unless otherwise stated in a contract or SLA, messages are handled within reasonable business timelines. If you have a true emergency, define it clearly (and be prepared for an emergency rate if that’s outside scope).

Zero-Tolerance Clause (Respect & Conduct)

Any violation of team respect standards—including abusive, harassing, discriminatory, threatening, or persistently unreasonable conduct toward axom team members—constitutes a material breach of our engagement terms. Axom LLC may, at its sole discretion, terminate the contract immediately upon such breach.

Termination for disrespectful conduct is immediate and comes with no refund. If termination occurs, we will cease work, revoke access to non-delivered workspaces where applicable, and provide any deliverables that have already been fully paid for and completed as of the termination date (unless doing so would create security, legal, or safety risks).

Data Use and Privacy (SMS + Email)

Axom LLC respects your privacy. We do not share SMS consent data, opt-in data, or text messaging originator information with third parties, affiliates, or non-affiliates, except as strictly necessary with aggregators and providers that deliver messaging services on our behalf. If other categories of data sharing are described elsewhere on our site, all such categories explicitly exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties excluding providers of messaging services.

For email communications, we may use service providers to deliver email and measure campaign performance. Where legally required, we will honor opt-out/unsubscribe requests within a reasonable timeframe.

Changes to This Policy

Axom LLC may update this Communications Policy from time to time to reflect changes in legal requirements, technology, or our practices. Updates will be posted on this page with the revised effective date.