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Director of Client Communications

Director of Hospitality – Job Overview The Director of Hospitality oversees all aspects of guest services, facility operations, and team leadership to ensure an exceptional customer experience. This role is responsible for developing and implementing service standards, managing budgets, and coordinating with other departments to maintain operational excellence. Key responsibilities include: Leading and motivating hospitality staff to deliver consistent, high-quality service. Establishing and enforcing service protocols, training programs, and performance metrics. Managing budgets, staffing schedules, and operational resources. Overseeing event planning, guest accommodations, and special programs. Collaborating with marketing, sales, and operations teams to enhance brand reputation and guest loyalty. Ensuring compliance with all safety, health, and regulatory requirements. The ideal candidate brings strong leadership skills, deep industry knowledge, and a proven ability to balance operational efficiency with memorable guest experiences.